Frequently Asked Questions
What are your opening hours?
Our reception is staffed between 8am and 7pm, 7 days a week, 365 days a year. We have a 24 hour service by telephone and night bell for late check ins and bookings.
What is your check-in time?
Check-in is possible from 2pm until 7pm during our reception opening hours. There is a 24 hour service by night bell and telephone for after-hours check in.
What if I want to arrive outside of your Reception opening hours?
We have an after-hours check-in system where you can pick up your key from a coded box for your convenience. Please contact our reception to make arrangements for late arrivals. Our night bell is available for after-hours check ins.
Are all rooms pet friendly?
Yes, all our rooms are pet friendly. We allow all pets to stay with you in your room at managers’ discretion. An extra pet fee of $8 per pet per night will apply.
What forms of payment do you take?
We accept visa, master cards, debit cards and cash, unfortunately we don’t accept AMEX at this time. We also accept direct bank transfers however funds will have to be cleared by 2pm on the day of arrival. We don’t accept cheques.
What happens if I leave personal belongs behind after check-out?
We will try and contact you to notify you and store your items for 2 weeks in our lost property. We can arrange to return your belongings to you, using Australia post COD system.
What is your cancellation policy?
For all bookings made through booking agents please check their cancellation policy. For bookings made directly through us non-refundable bookings will be paid in full at the time of booking and are not refundable or transferable. Refundable bookings become non-refundable 48 hours before check-in/ day of arrival, at which time payment will be made by credit card or by direct transfer of funds. If payment is not successful, the booking will be cancelled.
Do you have more locations?
Yes, Bega Motel is a small family operated business. We have other locations in Eden and in Queanbeyan (Canberra Region).